USA Logistics Moving

We got totally scammed and an absolute nightmare. Price of interstate move more than doubled ($11,000 to $23,000) once the truck was loaded. We signed, as our house was sold and we had to be out the next day. Once we finally got our stuff, so much was broken and downright missing. Expensive toolbox full of SnapOn tools gone: magically never was listed on the manifest. Claim process a nightmare, never did get the meager cheque promised. Was told 6 months, now being told the arbitration company has to pay, arbitration company says USA Logistics has to pay. Round and round it goes. CROOKS!

Move size: 3 Bedroom Home Service cost: $23490

This has been the worst moving experience I have ever had to deal with. I highly recommend you DO NOT hire this company to assist with your move. I hired USA Logistics to do a full packing service and transport of my items from California to Texas. Upon pick up, I knew I was going to have issues. The driver in charge of the move began by doing a five-minute walk through of my home, from which he determined my price would be several thousand dollars over my estimated price, however I had LESS furniture than my estimate indicated. I was beyond surprised because I had a walk-through completed by a competing company that uses the same inventory software and confirmed their estimate was accurate.

After several minutes of back and forth, the lowest price I was able to negotiate was still over $1k more than my estimate. The driver told me that he would leave my items in my garage if I didn't "agree to this price and stop wasting his time." At this point, I needed my items moved and didn't have time to hire a different moving company. I also felt if I didn't de-escalate the situation, the movers would intentionally damage my items. I was pressured into agreeing to a price I did not feel comfortable with. I reluctantly agreed, but spoke with a supervisor shortly after who gave conflicting information and stated he disagreed with the way my move was handled and would have upper management contact me first thing on Monday to resolve the issue.

During the week my items were in transit, I called the office, the emergency line, and sent emails to any contacts at the company that I could find. Nobody returned my calls or emails, and the few times I did reach someone on the phone they told me they would have a supervisor contact me back, which never happened.

When my items were finally delivered, the majority of my furniture was broken and damaged beyond repair. My bed frame was broken in half, my large screen TV shattered, and numerous other items broken and scratched. Even the driver of this truck said he was appalled with the way my items were handled and that unloading the truck made him never want to work for this company again.

Robert, the supervisor, continued to promise me a partial refund of my money. However, when I would call to follow up on the status, he would never answer my calls or return my messages. I finally posted an honest review of the grievances they caused me and he reached out to me right away. Robert stated that he had planned to issue me a refund check, but was unable to do so unless I deleted anything I posted online about their company. He even sent me a photo of the check he refused to mail me. Needless to say, this is a crooked business that will try to bribe you whenever it benefits them, but as soon as they have their money they could not care less about the customer.

It has been a nightmare dealing with this company and I would not wish it upon anyone. If you care about your items or your sanity, hire someone else to handle your move.

Move size: 1 Bedroom Home Service cost: $5200

Great until they have your money. And they will find a way to continue to screw you. I'd sell my belongings and start over before I hired them again.

The contract upon deposit charges by weight. Once items were in the truck they surprised me with a new contract, with charges based on size, adding $600 to my cost. The manager said guests are often confused and bothered.

They outsource and the delivery driver from a different company showed up with my contract and made up new charges including an elevator fee and a random $240 figure for a long haul. He could not show me either of these in the contract, but said said if I don't pay he'll "take [my] items to Texas where [he] lives". When I called USA to dispute, he threatened to charge me a waiting fee, and they told me to "stop being a baby" and "stop finding loopholes" and they hung up on me. I ended up talking them down but they got about $700 out of me, illegally.

Move size: 1 Bedroom Home Service cost: $2000

Everything negative that was said here is true and more. I had boxes, few bins and few pieces of luggage and four small items and they wanted to almost double the price upon pick-up. They are scammers as they are nice at first even though they already give you an inflated quote, but sound real professional, so you trust them - bait tactic - then when confronted they make it look like they are giving you a discount as a favor. No discount at all, they are legally not supposed to inflate the cost more than 10% of the original quote and that is still highway robbery.
They do not do what you tell them. They broke items and lost items and they treat your items like they are tossing garbage. Most of my boxes where banged, torn and ripped open.Also dirty and full of dust!! Wonder how many times they were shifted and shafted, since they messed up on the storage request as well. Their staff is horrible and disrespectful including the manager by the name of TOM. Deplorable is an understatement.

Move size: Partial Move Service cost: $1207

Please read all the negative reviews and do not believe anything anyone says from this company. I got several quotes and questioned all the bad reviews but Peter Smith assured they would handle everything and since I had several quotes from people that did a physical walk through the quote would be on point. Not only does Peter Smith have no integrity, he is a liar. This company takes advantage of a already stressful situation and makes it even worse. I can't stress enough believe all the negative reviews, they are real. I was given a estimate after I supplied several estimates to USA Logistics performed by companies that did a walk through of my home. So they had all the inventory and cubic feet. I also requested a 53 foot truck so all my stuff would be on one truck, Peter said yes, I'm basically taking up a full truck anyways. So move day comes, Tom shows up with two 26ft trucks and says, the other truck wasn't available, so already I'm feeling like this deal is going sideways. I call and ask for Peter and he's not available. I call several times, and realize they are screening the calls. So I agree to use the two trucks because Tom assures me my stuff will not leave these trucks and everything will stay together, if I go get a cashiers check instead of a personnel check. So I agree, because I don't want my stuff moved from truck to truck. They pack all of belongings and stage it in the driveway, Tom says the weight is to much and price is double! Now I realize Iv'e been scammed, such a terrible feeling. I say no way, Tom says well just pay me for packing and you can find someone else, but it will be much more than his estimate. So with all of our stuff sitting in the driveway and no place to go, they have you trapped and they know it. We come to an agreement which is 5 thousand more than the original quote. Ton says they will deliver our items in two days, so I agreed. I drive to AZ with my family and prep for the the two trucks, I receive a call from the driver and he says he will be later than scheduled and do I have room a 18 wheeler! what, I ask..my stuff should be on a two trucks. So again Tom and Peter lied, they moved my stuff onto another truck and brokered it out to another company. Yes I said brokered, don't let them say they are not brokers. When the driver arrived , he asked for payment up front and what company I used, what do you mean don't you work USA Logistics?? the driver said no, I just pick up trailers. So yes they are a broker. I then asked where is the help? He said they are coming soon. They hired some people from craigslist? This is unbelievable, but what are you to do. Again they have you trapped. So the help shows up, and yes they all responded to a craigslist listing. I ask where is the ramp for the 18 wheeler, driver says we don't have one.Well this should be interesting considering I have three safes and a tool box weighing 300 pounds. Yes they scratched several of my safes and damaged my file cabinet. Several items where missing, I explained to the driver and he just call the moving company. This company will take advantage, lie and cheat you all the way until delivery. Yes the reviews are real, don't let them tell you otherwise. Just google them and you will see all the bad reviews and the F they have with BBB. Avoid them at all cost, moving can be stressful enough, trust me stay away. Go with a company that provides a physical walk through and a binding estimate. USA Logistics has no integrity, none at all and their word means nothing.

Move size: 4+ Bedroom Home Service cost: $15500

Original Est. to move my 550 Sqft tiny home was $1,180. I sent a detailed inventory list & map of the location prior to receiving their estimate. I do not live at the property any longer & indicated that multiple times but was treated as if I was on site & could meet movers within a moments notice. I gave the landord info multiple times to coordinate. Movers didn't show up the date they indicated at scheduling. They notified me they would be at the house a day later at 6 am. Not knowing if the Landlord could be there or not I reminded that I was not there and could not guarantee that time. I was then told I never gave a contact for them & if I wanted to move it would be then or not at all. I made arrangements with the landlord (lives 2 hours away) to meet that time frame. They arrived after 10 am and my estimate doubled to $2,300. They then told me I had to pay cash for 60% of the move then when my contract said 50% & offered MoneyGram wire through Walmart. They informed me of an arrival the following day to deliver. It will be a week & I still have not received my property. The landlord contacted me saying half my stuff was left at the property so I contacted the USA Logistics to complain & seek a solution. They indicated they moved everything I told them. So not only am I being charged double the cost of the move but I'm only getting 50% of what I asked to have moved. The response was "Do you want what we have or not?" Warning: DO NOT USE THIS COMPANY! So I will pay two moving companies & pay to receive my property then take this company to small claims. (This experience was far worse than anything I've ever experience before but I won't bore with any more details. This should give enough information to make your decision about the company.).

Move size: 1 Bedroom Home Service cost: $2300

DO NOT USE USA LOGISTICS. Worst experience I have ever had with a business in any industry. We sold off our living room and guest room furniture so we only had a few large pieces, our personal items, books, kitchen items, home decor. After describing all large items and items that will fit in a box over the phone they provided a reasonable quote and we had full service packing included.

The day before they were scheduled to arrive we received the confirmation call for “pick up.” I realized they were not planning to pack for us although the quote included a line item and charge for packing. So there I am on hold while a supervisor is contacted and I get a reluctant confirmation that they will pack along with a warning that if they use more than 30 boxes I will be charged more. No problem! I talked at length with the salesman about the number of smaller items we have and he estimated the box count. Turns out that’s part of the SCAM!

The next day the driver calls again to confirm “pickup.” Cue another round of explaining they are packing and another warning about going over the number of boxes.

The crew arrives and the driver tours our empty living room and empty guest room and starts in with “I can tell you’re going to have more boxes than in the quote.” SCAM! His warnings continue as he tours the rest of the home.

4 hours later they have everything boxed and large items moved to the street. They used about 60 boxes. Fine - double the packing service charge and double the line item for moving the boxes I think. So we’re going from $3500 to maybe $5000 I’d guess. Nope! The driver says the new amount is $11,789!! SCAM!! He’s refusing to load the truck until we pay up and tries to work in a new angle..if we give 60% now instead of the 50% outlined in the contract he can get our items delivered in 3 days. It was laughable. We had to negotiate with him and wait for him to call his supervisor for roughly 90 minutes before we negotiated a final total of ~$8000. The whole experience was unreal. They literally had everything we own on the street holding it hostage until we signed to pay far more than we’d ever expect. I have never felt so vulnerable and taken before.

Now here is the real heartbreak. Boxes arrived and many of them were crushed. I write this as I take a break from unpacking. So far my broken dish/vase/decor count is at 8. Both of our bookcases are broken. But the real gut punch is an antique heirloom dining table that was a prized possession is scratched and cracked in two places. You move and you expect to get some dings on furniture..the bookcases both broke in a vulnerable spot so I can forgive that. But this table is solid and the damage it has can only be attributed to complete disregard, inexperience, and neglect from a SCAM company.

DO NOT USE USA LOGISTICS.

Move size: 2 Bedroom Home Service cost: $8000

This is a little long but I think EVERYONE SHOULD KNOW, THIS IS A SCAM COMPANY!! The movers loaded our furniture on the truck ready to leave to the destination we are moving to. They quoted us $3500 but when he came in to give us the papers to sign, they said it was going to be $23,000!! we were livid!! They had our furniture and we were moving the next day, so we had no choice but to pay the extra. They held our furniture for 3 1/2 weeks. My Mom and Dad are 85. my Father has Alzheimers and we had to sleep on the floor for that period of time. We retained an attorney, had a claim filed with the Department of transportation. These guys are VERY GOOD at being kind in the beginning but after a week, they no longer answered their phones..EVER!! We had no idea where are furniture was for 3 1/2 weeks!! This is the sad part!! When we did receive our furniture 60% was broken and several things were missing. They stole our very large ladder, small ladder, all of the medications for my Mother and Father, all of our large garden pottery was missing, new bedding for 4 bedrooms, 2 bedroom dressers, table with 4-chairs, all Christmas stuff, even the tree!! Ironing board, full set of bone china crushed, broken furniture, scratched furniture, all glassware and ALL (4 -tv's 50") had a kick hole in the middle of each TV box. 90% of our boxes were gone through and they repacked things they did not want in their own boxes. This company has absolutly NO credibility!! I urge you PLEASE DO NOT USE THIS COMPANY!! We are filing other charges with our attorney and with the FBI. Charlotte the(receptionist)is cold and sarcastic!! I have several pics to share..you will be astonished!! We will shut them down, one way or the other!! I am putting the word out to All social media groups and craigs list!! Gina, TX.

Move size: 4 Bedroom Home Service cost: $24000

They charged me twice the quote.inform the price after they loaded everything to truck. Worst, unprofessional service ever. they broke my tv set even though they charged for packing separately(which they told me the last minute). they took more than 3 weeks to deliver saying weird reasons. Lost the screws for my office table and casually told I can simply buy anywhere. Had to pay extra 300$ for the delivery van extra even though I am sure they used the same van for every delivery nearby and charged them as well.. Never ever use this service.

This is the worst service I ever received in my entire life. Initially told they could buy me a new tv and passed another 2 more weeks finally told they can't reimburse.

Move size: 1 Bedroom Home Service cost: $2500